1. GENERAL AGREEMENT

SIA Lemongrass House (Latvia), registration No. LV50203271571, address: Jaunciema 5. šķērslīnija 2G, Rīga, LV-1023, Latvia, hereinafter LEMONGRASS HOUSE IN LATVIA, provides on the websitepā www.lemongrasshouselatvia.com, hereinafter the Website, available content and services in accordance with the following terms and conditions, delivery terms, return policy, other terms and conditions and the operating policy set forth on the Website in relation to certain features, elements or advertising as also provides customer service, and all of the foregoing is incorporated into and incorporated into these Terms and Conditions (collectively, the "Terms and Conditions"). By logging in to the E-SHOP section of the Website, you acknowledge that you have read these Terms and Conditions, understand them and agree to abide by them without restrictions or conditions..

If the consumer purchases cosmetics offered for sale on the Website of LEMONGRASS HOUSE LATVIA via the Internet, hereinafter the Goods, then such mutual agreement is considered a Distance Agreement and is subject to the legal norms of the Republic of Latvia governing the Distance Agreement, including, but not limited to, Consumer Protection Law, Regulations of the Cabinet of Ministers of the Republic of Latvia Regulations on Distance Contracts.umu”.

If the customer who has ordered and purchased the product on the Website does not have legal capacity or legal capacity, the legal representative of this person (eg parents, guardians) is responsible for ordering and paying for the product. In the above case, the order cannot be canceled, as well as the purchase fee is non-refundable.

The distance contract for the purchase of the Product shall be deemed concluded at the moment of payment for the Product.

2. PRIVACY

LEMONGRASS HOUSE IN LATVIA protects the fundamental rights and freedoms of natural persons, in particular the privacy, with regard to the processing of personal data in accordance with Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and free movement of such data and repealing Directive 95/46 / EC.

LEMONGRASS HOUSE IN LATVIA processes your personal data in various ways for several purposes, depending on whether you are a registered user (see point 2.2), an unregistered user (see point 2.3), you have subscribed to receive news (see point 2.4) or purchased a gift card (see point 2.5). Information related to the use of cookies is availablea Privacy Policy.

LEMONGRASS HOUSE IN LATVIA does not use or share the information you provide online without a legal basis. LEMONGRASS HOUSE IN LATVIA is obliged to disclose personal data to state and local government officials in cases specified by law. We will be forced to disclose consumer personal information when required by law.

LEMONGRASS HOUSE IN LATVIA may process your personal data in an aggregated form for statistical purposes in order to analyze and improve the services and products provided.

LEMONGRASS HOUSE IN LATVIA takes all possible measures for the security of your personal information to protect it against theft, loss, misuse, as well as against unauthorized access, disclosure, alteration and damage.

2.1. GENERAL RIGHTS

Under current law, you have the following rights:

- request access to your personal data;
- request the correction or deletion of your personal data as far as possible;
- request to restrict or object to the processing of your personal data;
- request the transfer of your personal data as far as possible;
- withdraw your consent to the processing of personal data at any time;
- submit a complaint to the national personal data protection authority;
- contact LEMONGRASS HOUSE IN LATVIA and get additional information about the processing of your personal data.

Contact information of the National Data Protection Authority of the Republic of Latvia: Data State Inspectorate, Blaumaņa Street 11 / 13-15, Riga, Latvia, LV-1011, phone: +371 67223131, e-mail:info@dvi.gov.lv.

LEMONGRASS HOUSE in LATVIA contact information:
LEMONGRASS HOUSE SIA
Jaunciems 5th cross line 2G, Riga, LV-1023, Latvia, phone: +371 23556322, e-mail:info@lemongrasshouse.lv.

2.2. REGISTERED USER

2.2.1. CREATION OF ACCOUNT

By registering on the Website and creating your client account, hereinafter the Account, your personal data is used to conclude an agreement with LEMONGRASS HOUSE IN LATVIA on the creation and maintenance of an Account used as a communication channel for concluding a Distance Agreement..

By creating an Account, you acknowledge that you are informed that the data you enter is processed to create and maintain the Account, including to create and maintain your purchase history, and to send you information related to the execution of the Distance Agreement, such as order fulfillment information. , custom clarifications.

LEMONGRASS HOUSE IN LATVIA requires that you receive and process your personal data in order to be able to enter into a Distance Agreement using the Account as a communication channel. If you do not provide this personal data, you will not be able to create an Account and enter into a Distance Agreement.

In addition, the information in your procurement history is used to improve the services and product offerings provided by LEMONGRASS HOUSE IN LATVIA, based on LEMONGRASS HOUSE IN LATVIA's legitimate interest in collecting information on the quality of services and products offered.

The information in the Account about the concluded Distance Agreements (purchased products), including all communication with you, is saved as proof that the Distance Agreement has been concluded and executed. LEMONGRASS HOUSE IN LATVIA retains this information on the basis of a legitimate interest in protecting its rights and interests in the event of a dispute and a legal obligation to retain information about its business.

Your personal data related to the creation and maintenance of the Account and the conclusion and execution of the Distance Agreement is processed only by LEMONGRASS HOUSE IN LATVIA and our cooperation partners, which provide order delivery, IT structures and payment platforms. The minimum required amount of personal data is transferred to cooperation partners.

Within the framework of this purpose, your personal data is processed until you delete the Account or until the data retention period or limitation period for bringing an action in court specified in the legislation of the Republic of Latvia occurs, whichever is later.

2.2.2. RECEIPT OF COMMERCIAL NOTIFICATIONS

By applying for commercial communications, such as promotions, special offers, you agree that LEMONGRASS HOUSE IN LATVIA processes your personal data provided in the Registration Form and order form, including your geographical location and purchase history.

LEMONGRASS HOUSE IN LATVIA processes your personal data in order to send you up-to-date and appropriate commercial communications. LEMONGRASS HOUSE IN LATVIA can perform various types of profiling by collecting the information you provide in order to analyze which services and products you may be interested in and send you a commercial communication with suitable content.

If you purchase Goods on the Website, LEMONGRASS HOUSE IN LATVIA may use your e-mail address to send commercial communications for similar Goods even if you have not applied for commercial communications. If you do not wish to receive such notifications, you may opt out of further use of your e-mail address for commercial communications in a separate e-mail immediately after placing your order, as well as at each time you receive a commercial communication.

Your personal data related to the sending of commercial communications is processed only by LEMONGRASS HOUSE IN LATVIA and our cooperation partners, which provide IT structures and e-mail sending platforms. The minimum required amount of personal data is transferred to cooperation partners.

Your personal data will be processed for this purpose until you withdraw your consent to receive commercial communications or refuse to receive commercial communications. Information on the withdrawal or refusal of consent will be retained in order to properly comply with your request not to send commercial communications.

LEMONGRASS HOUSE IN LATVIA stops sending commercial communications as soon as your request is processed. However, please note that the processing of your request depends on the technological capabilities to fulfill your request, which can take up to seven days.

2.2.3. FEEDBACK

By leaving a review of the Product, you agree that your name, the rating given to the Product and the review left may be published on the Website.

Your personal data may be processed for the purpose of publishing a review on the Website and improving the quality of services and products provided by LEMONGRASS HOUSE IN LATVIA. Reviews published on the website are deleted only if the specific product is no longer offered.

If necessary, LEMONGRASS HOUSE IN LATVIA can contact you by phone or electronically to solve problems related to the service or product about which you have left a review. After contacting you, LEMONGRASS HOUSE IN LATVIA will not continue to use your phone number or e-mail address in connection with the feedback.

Your personal data related to the publication of reviews is processed only by LEMONGRASS HOUSE IN LATVIA and our cooperation partners who provide IT structures. The minimum required amount of personal data is transferred to cooperation partners.

2.3. UNREGISTERED USER

2.3.1. CONCLUSION OF A DISTANCE CONTRACT

In order to conclude a Distance Agreement LEMONGRASS HOUSE IN LATVIA, it is necessary to receive and process the personal data specified in the order form. If you do not provide your personal data, you will not be able to enter into a Distance Agreement.

LEMONGRASS HOUSE IN LATVIA collects and stores information about your purchase history with the aim of improving the services and products provided, based on the legitimate interest of LEMONGRASS HOUSE in LATVIA to collect information about the quality of services and products offered.

The information related to the conclusion and performance of the Distance Agreement, including all communications with you, is stored as proof that the Distance Agreement has been concluded and performed. LEMONGRASS HOUSE LATVIA retains this information on the basis of a legitimate interest in protecting its rights and interests in the event of a dispute, and a legal obligation to retain information about its business.

Your personal data related to the conclusion and execution of the Distance Contract is processed only by LEMONGRASS HOUSE IN LATVIA and our cooperation partners, who provide order delivery, IT structures and payment platforms. The minimum required amount of personal data is transferred to cooperation partners.

Within the framework of this purpose, your personal data is processed until the data retention period specified in the legislation of the Republic of Latvia or the limitation period for bringing an action in court, whichever period occurs later.

2.3.2. RECEIPT OF COMMERCIAL NOTIFICATIONS

By applying for commercial communications, such as promotions, special offers, you agree that LEMONGRASS HOUSE IN LATVIA processes your personal data, which you indicate in the order form, as well as your geographical location and purchase history.

LEMONGRASS HOUSE IN LATVIA processes your personal data in order to send you up-to-date and appropriate commercial communications. LEMONGRASS HOUSE IN LATVIA can perform various types of profiling by collecting the information you provide in order to analyze which services and products you may be interested in and send you a commercial communication with suitable content.

If you purchase Goods on the Website, LEMONGRASS HOUSE IN LATVIA may use your e-mail address to send commercial communications for similar Goods even if you have not applied for commercial communications. If you do not wish to receive such notifications, you may opt out of further use of your e-mail address for commercial communications in a separate e-mail immediately after placing your order, as well as at each time you receive a commercial communication.

Your personal data related to the sending of commercial communications is processed only by LEMONGRASS HOUSE IN LATVIA and our cooperation partners, which provide IT structures and e-mail sending platforms. The minimum required amount of personal data is transferred to cooperation partners.

Your personal data will be processed for this purpose until you withdraw your consent to receive commercial communications or refuse to receive commercial communications. Information on the withdrawal or refusal of consent will be retained in order to properly comply with your request not to send commercial communications. LEMONGRASS HOUSE IN LATVIA stops sending commercial communications as soon as your request is processed. However, please note that the processing of your request depends on the technological capabilities to fulfill your request, which can take up to seven days.

2.4. NEWS RECIPIENT

By agreeing to receive news by e-mail, you agree that LEMONGRASS HOUSE IN LATVIA may send commercial communications, such as promotions and special offers, to the e-mail address provided by you.

Your personal data related to the sending of commercial communications is processed only by LEMONGRASS HOUSE IN LATVIA and our cooperation partners, which provide IT structures and e-mail sending platforms. The minimum required amount of personal data is transferred to cooperation partners.

Your personal data will be processed for this purpose until you withdraw your consent to receive commercial communications or refuse to receive commercial communications. Information on the withdrawal or refusal of consent will be retained in order to properly comply with your request not to send commercial communications.

LEMONGRASS HOUSE IN LATVIA stops sending commercial communications as soon as your request is processed. However, please note that the processing of your request depends on the technological capabilities to fulfill your request, which can take up to seven days.

2.5. GIFT CARD USER

In order to conclude a Distance Agreement on the purchase of a gift card in LEMONGRASS HOUSE LATVIA, it is necessary to receive and process the personal data specified in the gift card purchase form, and if you have indicated another gift card recipient, LEMONGRASS HOUSE in LATVIA processes this person's name and e-mail address. If you do not provide your personal data, you will not be able to enter into a Distance Agreement.

Information related to the purchase of a gift card, including all communications with you, is retained as proof that the Distance Agreement has been concluded and executed. LEMONGRASS HOUSE LATVIA retains this information on the basis of a legitimate interest in protecting its rights and interests in the event of a dispute, and a legal obligation to retain information about its business.

Your and, in some cases, the gift card recipient's personal data related to the conclusion and execution of the Distance Agreement are processed only by LEMONGRASS HOUSE IN LATVIA and our cooperation partners, which provide IT structures and payment platforms. The minimum required amount of personal data is transferred to cooperation partners. Your and, in some cases, the personal data of the gift card recipient are processed for this purpose until the data retention period specified in the legislation of the Republic of Latvia or the limitation period for bringing an action in court, whichever is later.

If you submit an application for an extension of the gift card for 1 (one) month, this application is retained until the end of the extended period of the gift card, unless the applicable legislation provides for a longer period.

3. PURPOSE OF THE WEBSITE

This Website has been created and is maintained by LEMONGRASS HOUSE IN LATVIA and its distribution partners. The website is designed to effectively serve as a platform for communication between the company and the customer, as a platform for online marketing of branded products and also as a source of information on all issues related to products and the company.

4. PRODUCTS AND SERVICES FOR PERSONAL USE

The products and services available on this Website are for personal use only. You may not resell products or services purchased from LEMONGRASS HOUSE IN LATVIA. LEMONGRASS HOUSE IN LATVIA reserves the right, with or without notice, to cancel or reduce any order to be executed or the amount of products or services provided to you in cases where, in our sole discretion, this may result in a breach of the Terms and Conditions.

5. ACCURACY OF INFORMATION

When providing a description of the products available on the Website, we try to be as accurate as possible. If there has been a change in the information related to the product (description, packaging, etc.), LEMONGRASS HOUSE IN LATVIA cannot guarantee that the Website is completely updated at all times, including all current information.

6. INTELLECTUAL PROPERTY

All information and content available on this Website, including but not limited to trademarks, logos, service marks, text, graphics, button icons, images, sound clips, data collections and software, their aggregation and layout (collectively, Content) is the property of LEMONGRASS HOUSE IN LATVIA and is protected by the laws of the Republic of Latvia and other international laws relating to the protection of intellectual property, including laws governing the use of copyrights and trademarks. Use of our trademarks in any way, for any purpose, without express written permission is prohibited.

7. GOODS

Products for sale at LEMONGRASS HOUSE LATVIA Cosmetics are not foodstuffs and are not intended for human consumption. LEMONGRASS HOUSE IN LATVIA has taken all necessary steps to ensure that the presentation of the cosmetic products it sells, hereinafter referred to as the Products, and in particular their type, odor, color, appearance, packaging, labeling, volume or size is not miscible with food and does not endanger consumer health. and security.bu.

LEMONGRASS HOUSE IN LATVIA does not allow misleading claims to the consumer regarding the effectiveness of the Product and other properties of the cosmetic product, as well as certifies that the manufacturer of cosmetic products observes good manufacturing practices in its activities.

LEMONGRASS HOUSE IN LATVIA The product consists of natural ingredients included in cosmetics and is a safe product that is not harmful to human life, health or the environment, which complies with the Law on Safety of Goods and Services of the Republic of Latvia, as well as international regulations.m.

A product and a gift, when added to a product, such as a purchase of a product or a certain purchase amount, are considered an indivisible set of things that cannot be accepted or returned separately, unless you have expressly refused to receive a gift attached to the product.

To get acquainted with the product assortment, characteristics and prices, special offers and their terms, visit ourE-SHOP.

8. PRICING POLICY

On a web pagewww.lemongrasshouselatvia.com all prices are in euros (EUR). We strive to ensure that prices are always accurate, however, if, upon receipt of your order, we find that the price in your order differs from the current and actual sale price on the website, we will contact you and offer you the option to cancel or agree. another mutually acceptable solution.

All prices are subject to VAT and other sales taxes, if applicable. Depending on the delivery address, an additional delivery fee may apply to your order, which will be clearly indicated before the payment is confirmed and included in the total order price.

The final price of the goods, including taxes and fees, as well as delivery or postage costs, will be indicated before concluding the Distance Contract.

If shipping or postage cannot be calculated in advance, you will be informed that such charges may apply.

 9. PAYMENT PROCEDURE

Payment via Internet banking : Prepay through your online banking system. If you choose to use this form of payment, you must have signed an internet banking agreement with one of the following banks: Swedbank AS, Luminor Bank AS; SEB banka AS, Citadele Banka AS. By confirming the order to be paid for and choosing to make a payment for the goods in this way, a payment is created in the Internet banking system. You transfer the money to the intermediary's bank account. The responsibility for data protection during your payment in this case lies with the relevant bank, as all money transactions take place in the bank's Internet banking system.sistēmā.

Payment using a payment card : Prepay using your MasterCard, VISA, or VISA Electron debit or credit card. When paying for a product with a credit or debit card, you must enter your card details.

Regardless of the payment method you choose above, you'll receive an order confirmation, which we'll send to the email address you provided.

10. DELIVERY PROCEDURES

For information on order fulfillment and delivery procedures, as well as free delivery terms and additional delivery costs, we invite you to familiarize yourself with our product.Order delivery terms.

11. RETURN TERMS AND RIGHT OF WITHDRAWAL

Each issue related to the return of orders placed and delivered to the customer is dealt with separately in accordance with a simplified procedure. For information on the customer's options in connection with the return of products and for information on the termination of the contract and the relevant conditions, we invite you to familiarize yourself with ourReturn rules.

12. OBLIGATIONS OF THE USER

When accessing or using the Website, you must comply with the Terms and Conditions set out herein and the special warnings or instructions posted on the Website regarding access or use. You must always act in good faith and in accordance with the law and customs. You may not make any changes or corrections to the Website, the Content or services contained therein, nor may you in any way harm the operation or functional integrity of the Website. Without limiting the generality of any other provision of these Terms and Conditions, if you knowingly or negligently breach your obligations under these Terms and Conditions, you will be liable for all damages and damages that LEMONGRASS HOUSE LATVIA, our partners or licensors may cause.

13. LINKS TO THIRD PARTY SITES

We are not responsible for the content of other websites to or from which our Website links. The links shown on this website are for convenience only and do not constitute an endorsement by us or our partners of the content, product, service or supplier concerned. Use of links to or from other websites is at your own risk. We are in no way responsible for reviewing or evaluating other websites from or to which our Website links, and we do not warrant the offer of other such websites, nor do we assume any responsibility or liability for such other websites and websites. activities, content, products or services, including without limitation their privacy policies and terms and conditions. You should carefully read the terms and conditions and privacy policies of all other websites you visit.

14. LIMITATION OF LIABILITY

You agree that, in accordance with the laws applicable to guests, the parties shall not be liable in any way (by contract, negligence or otherwise) for any interruption or error caused by your use of this Website.

In accordance with applicable law, the parties are in no way liable (by contract, tort (including negligence) or otherwise) for a) LEMONGRASS HOUSE IN LATVIA interruption of business; b) delays or interruptions in access to the Website; (c) failure to supply, erroneous delivery, distortion, destruction or other alteration; d) any damage or loss of any kind incurred in connection with the presence or use of links to other sites on the Website; e) computer viruses, system crashes or failures that may occur in connection with the use of the Website, including the use of a hyperlink to or from third party websites; (f) any inaccuracies or omissions in the content; or (g) events beyond the reasonable control of the parties.

The Parties shall not be liable for any indirect, special, incidental or consequential damages (including lost profits) related to the Website or its use (or inability to use the Website) by you, regardless of the type of activity, by contract, tort (including negligence). ) or for other reasons also if LEMONGRASS HOUSE IN LATVIA is informed about the possibility of such losses.

15. COPYRIGHT CLAIMS

SIA LEMONGRASS HOUSE. All rights reserved.s.

All content, correspondence (by post or e-mail) of this Website, as well as marketing materials used to advertise the Website on third party resources are the property of LEMONGRASS HOUSE IN LATVIA. Reproduction or republishing of all or part of its contents is prohibited, except for the following purposes:

Permission to copy for personal use:

You have the right to make copies of the content of the Website or to print parts of it for reasonable personal use.

Permission to copy or republish for limited use:

You have the right to make copies of the material in hard copy or digital format for use by third parties, provided that you indicate LEMONGRASS HOUSE IN LATVIA as the source of the content and materials by adding a top-level hyperlink to any of such republished copies.https://lemongrasshouselatvia.com. You must also inform third parties with whom you share such copies that in the event that such copies are republished, you must indicate LEMONGRASS HOUSE IN LATVIA as the source of all materials Website by inserting a top-level hyperlinkhttps://lemongrasshouselatvia.com.

16. COMPENSATION

You agree to indemnify and hold harmless us from damages, losses, losses or costs, and to indemnify and hold us liable for any legal costs incurred as a result of any claim, action or claim by third parties in connection with any breach of these Terms and Conditions. or warranties, or your use of this Website.

17. DISPUTE SETTLEMENT PROCEDURE

The Contracting Parties will endeavor to resolve all disputes that in any way relate to your authorization on the Website or that arise in connection with the performance, interpretation or termination of this Distance Agreement.

LEMONGRASS HOUSE IN LATVIA will respond to your application in accordance with the procedures and within the time period specified in regulatory enactments and will inform you about the possible way of claim enforcement or dispute resolution or alternative way of claim enforcement.

If the dispute cannot be resolved through negotiations, then you, as a consumer, can bring an action in the court of the Republic of Latvia, LEMONGRASS HOUSE in LATVIA can also bring an action against you as a consumer in the court of the Republic of Latvia.

LEMONGRASS HOUSE IN LATVIA does not in any way restrict your right to apply to the competent state authorities to protect your rights.

18. GENERAL PROVISIONS

You agree that these Terms and Conditions constitute the entire agreement between you and LEMONGRASS HOUSE LATVIA regarding your use of this Website and its content.

LEMONGRASS HOUSE IN LATVIA has the right to amend and clarify these terms at any time by publishing the relevant changes on the Website and indicating the date of the last change and, if the changes in LEMONGRASS HOUSE LATVIA in your opinion may be important to you, send you a message by e-mail. Any changes to these Terms and Conditions will be effective immediately upon posting. You agree that by continuing to use the Website after making such changes, you hereby consent to all such changes. LEMONGRASS HOUSE IN LATVIA reserves the right to cancel or revoke any rights granted by these Terms and Conditions. You must comply with such withdrawal or change from the time it is made, including, if necessary, by ceasing to use the Website in any way.

19. FORCE MAJEURE

SIA LEMONGRASS HOUSE shall not be liable for any delay or non-performance, or other non-performance, due to circumstances and obstacles beyond our reasonable control, which include, but are not limited to, strikes, government orders, acts of war or national emergencies. the situation, terrorist threats or acts, environmental or climate anomalies, non-compliance by third parties, disruptions to the Internet connection, and failures of computer equipment and software. In the event of such force majeure, we will endeavor to eliminate the delays as soon as possible.k.