The buyer has the right to refuse the purchased goods within 14 days of receiving the order by sending them by mail to the address below. The goods must be unopened, unused and undamaged, and the shipment must be accompanied by a printed order confirmation. Return shipping costs are borne by the customer.

Making sure that the returned goods are unopened, unused and undamaged, LEMONGRASS HOUSE IN LATVIA will refund the payer's account within 7 days from the date of receipt of the returned goods, but in some cases the refund may take up to 14 days.

If you want to return the product, send it together with the order confirmation to:

The seller confirms that the goods included in the order, when prepared for delivery, are properly and carefully packaged. In the event that upon receipt of the delivery, you find damage to the outer packaging or a shortage of goods in accordance with the goods order accompanying document, you must immediately photograph the defects and inform the seller of the case. The seller will accept a complaint regarding delivery, if you write to the e-mail immediately, but not later than within 7 days after receiving the order. If you submit information later than 7 days after receiving the order, claims for damages will not be considered.